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Peter George, the Marketing Coach to Self-Employed Professionals's Articles in Customer Service

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Excuse Me, But Your Bucket Is Leaking Why is getting more customers usually first in our minds? To simplify the answer a bit, it is what we have been taught over the years -- get more customers ... always get more customers! Whether the theory has been put forth by college professors, business books, or what appears to be good old common sense, it is only part of a truly successful equation. Jonathan Tisch Talks About Delivering Exeptional Customer Experiences Recently, I had the opportunity to interview Jonathan Tisch, CEO of Loews Hotels and author of "Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience." Published earlier this year, his book has been named as a finalist for the Quill Awards' Best Business Book of the Year.

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